How do I enable and set up Calendar Sync?
Learn how to enable and manage synced events between Salesforce and your Google Calendar.
How do I revoke and re-authorize access to my Google account?
In order to run processes like Calendar Sync, Email Sync, or Contact Sync, Cirrus Insight needs access to your Google account. Occasionally, there will be a problem with the authorization and you'll need to grant access again.
How do I update my timezone settings in Salesforce and/or Google Calendar?
It is important to make sure that your Google and Salesforce time zones are aligned so your events will have the proper time scheduled. See how to do it here.
How do I enable Cirrus Insight for Google Calendar?
Learn how to quickly allow Cirrus Insight to create Salesforce events right from your Google Calendar.
How can I troubleshoot my color-coded Calendar Sync?
Learn how to troubleshoot and resolve the most common issues related to Calendar Sync's color-code setting.
Why Am I Seeing Duplicate Events In My Calendar?
For Admins: How do I set organization preferences for Calendar Sync?
Admins can enable/disable Calendar Sync for their organization and choose sync options for their users.
How can I test Calendar Sync for Gmail in my Sandbox?
Our recommendation is to test Calendar Sync in a Salesforce Developer org. To get a free Developer license from Salesforce, please go to http://developer.salesforce.com/
How do I reauthorize and re-enable Calendar Sync?
For Admins: How do I enable Admin-Managed Sync?
With Admin-Managed Sync, Cirrus Insight administrators can centrally manage their users' Email and Calendar Sync processes and settings.
Why was I notified about a problem with my Calendar or Email Sync?
Cirrus Insight will send daily emails with specific steps to fix the Calendar or Email Syncissue until you take action to resolve it.
For Admins: How can I use Google Organizational Units to set up Admin-Managed Sync?
To only provide certain users with access to Cirrus Insight Cloud App, your G Suite admin can designate which Organizational Units (OUs) should have access.
For Admins: How can I prevent emails or events from certain domains from syncing?
As a Cirrus Insight Admin, you can adjust your Organization Settings so that emails or events from certain domains will be skipped from syncing.