If your Microsoft Exchange organization uses multiple service accounts and you want to enable Calendar Sync, there are a number of important steps you must complete. We'd recommend first reaching out to your Cirrus Insight Success Manager, Account Executive, or the support team at cirrusinsight.com/support.
You'll need Cirrus Insight Admin permissions in order to set up Calendar Sync for your org.
Cirrus Insight requires a service account with impersonation rights to all the Exchange calendars that your org will want to sync. To set this up, please begin by following the steps in our guide, For Admins: How do I configure the Impersonation Role for Exchange Calendar Sync?
1. Begin by completing all the steps in our guide:
For Admins: How to enable Exchange Calendar Sync
2. After the initial service account is successfully set up, you can add more service accounts. Make sure to verify additional service accounts at testconnectivity.microsoft.com
3. Then, navigate to this hidden setup page:
This will take you to a page titled License Service Accounts:
4. Click the red New Service Account button. Select the appropriate Cirrus Insight license, add your Exchange information, and click Create Service Account.
Once saved, you’ll see it in the list of your service accounts:
And that's it! You can repeat the process for any additional service accounts you wish to set up.
After the admin setup is completed, your users will need to enable Calendar Sync by completing the steps in our guide, How do I enable Exchange Calendar Sync for Outlook?
In order to maintain performance and stability while also reducing customer resource drain, the default sync interval will be increased from 5 minutes to 2 hours as of 4/21/2021.
For Admins: How can I use Google Organizational Units to set up Admin-Managed Sync?
To only provide certain users with access to Cirrus Insight Cloud App, your G Suite admin can designate which Organizational Units (OUs) should have access.
Why was I notified about a problem with my Calendar or Email Sync?
Cirrus Insight will send daily emails with specific steps to fix the Calendar or Email Syncissue until you take action to resolve it.
How do I authorize my Office 365 account when Calendar Sync encounters a problem?
If you received an email with the subject "Cirrus Insight Calendar Sync Problem," that means Calendar Sync wasn't able to access your calendar and you'll need to grant authorization.
For Admins: How do I enable Admin-Managed Sync?
With Admin-Managed Sync, Cirrus Insight administrators can centrally manage their users' Email and Calendar Sync processes and settings.