Why isn’t my Email Tracking working like it used to?

If you find that your Email Tracking results aren’t updating like they used to, the issue can usually be addressed by disabling and then re-enabling each preference in your Email Tracking settings. To do so, follow the steps below:

1. Go to Cirrus Insight Settings by clicking the wrench icon in the blue toolbar.

2. Select Tracking from the menu on the left

3. Uncheck all the options below Email Tracking

Why isn’t my Email Tracking working like it used to?

4. Check any of the Email Tracking features you wish to enable

If you receive a reply to a tracked email but the open isn't counted, the tracking pixel could be getting blocked for that particular email.

How can I add a personalized Attach.io link to an email template?

If you use both Cirrus Insight and Attach.io, you can add a personalized Attach link to the email templates you edit/create using Cirrus Insight.
How do I ensure my follow-up reminder emails include the original email threads?

The issue can be identified by an email titled "Follow-up reminder" that is detached from its email thread.
How do I add an email to Salesforce when it has multiple contacts/recipients?

You can simultaneously relate an email to multiple contacts by enabling Shared Activities in Salesforce.
How do I use Link Tracking to count how many times my email's hyperlink is clicked?

You can track information about links you place within your emails. See the simple steps involved in setting this up.

Why isn’t my Email Tracking working like it used to?

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