How do I ensure my follow-up reminder emails include the original email threads?

This issue is caused by the Conversation View setting being disabled in Gmail.   You can resolve this by following these simple steps:

1. Click the Gear icon that's below and to the left of the Salesforce tab in Cirrus Insight.

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2. Click on the Settings option from the list.

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3. The Settings page will open and default to the General tab. From there, scroll down to the Conversation View option.

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4. Click on the Conversation View On option.

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5. Scroll to the bottom of the page and click on the Save Changes button.




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