If you're experiencing performance or functionality issues with Cirrus Insight for Outlook, you should review your system components to ensure they meet the requirements outlined below.
If you haven't already, use the steps in this Microsoft guide to determine your Outlook version.
If your Outlook version includes "Microsoft Store" at the end, you'll need to install the "Click-to-Run" version. Your existing version will be overwritten, so there's no need to uninstall first. Just follow these steps:
1. Navigate to www.office.com
2. Sign in with your Microsoft account.
3. Click the Install Office button in the top right to expose a dropdown menu.
4. Select Office 365 Apps if you're using a 32-bit version of Windows (find your version using this Microsoft guide).
5. If you're using a 64-bit version of Windows, select Other Install Options.
6. Install Outlook.
7. Close and re-open Outlook if necessary.
If any issues with Cirrus Insight persist after taking the above steps, uninstall and reinstall the add-in using this guide.
Admins | How do I opt my org out of Google's early releases for Gmail?
Google's Rapid Release track can introduce changes to Gmail early/unexpectedly— creating issues with Cirrus Insight— so we recommend selecting Google's Scheduled Release track for increased stability.
For Admins: How do I grant missing Salesforce user permissions for Email Templates?
If a user's Email Template formatting options are missing, grant the "Edit HTML Templates" and "Manage Public Classic Email Templates" permissions in Salesforce.
Why is Firefox no longer supported?
Starting July 15, 2020, Cirrus Insight will no longer support the Firefox browser.
How can I resolve extension conflicts in Chrome?
Learn how to resolve issues caused by Chrome extensions that conflict with Cirrus Insight.
How do I choose which of my Gmail accounts launch Cirrus Insight?
If you have multiple Gmail accounts, you can decide which accounts/inboxes launch Cirrus Insight.