How to Manage Action Items - Calls and Click to Call

Flight Plans Admin Certification

• 1: Welcome to Flight Plans Academy
• 2: What are Outcomes and Goal Values?
• 3: How to Create an Outcome
• 4: How to Create a Flight Plan - Email Action Items
• 5: How to Create a Flight Plan - Timing and Call Action Items
• 6: How to Create a Flight Plan - To-do Items and Editing /Saving
• 7: How to Start a Flight and Flight Plan
• 8: How to Manage Action Items - Intro and Emails
• 9: How to Manage Action Items - Calls and Click to Call
• 10: How to Manage Action Items - To-Do Items
• 11: How to Delay and Stop Flights and Flight Plans
• 12: Monitor Your Flight Plan Activity
• 13: How to Navigate the Performance Tab
• 14: Conclusion